- If the customer is not satisfied with the product OR If the product is hampered/damaged during transit, he/she must notify via email to [email protected] within 48 hours from the day of delivery and return the product within 9 business days to the below address
ASG Leather Private Limited, Kolkata Leather Complex, Plot No 903A&B, Zone-10, P.O – Bhojerhat, Pincode- 743 502, P.S - K.L.C
- If all the above conditions are met a refund will be processed within 7-10 business days. In case the returned product is found in used condition on or any components like bill, wallet box, handles are missing the return will be considered cancelled. Kompanero acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
- Customers can cancel the order within 48 hours of placing the order. In case of cancellation, there is credit refund given on the purchase amount within 7-10 business days.
- In cases where in due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, the product will be repaired for zero charge within the warranty period of 1 year. Post 1 year, it will be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. and these would be repaired for a charge to be borne by the customer.
Please note that in case of repairs and returns, shipping charges are to be borne by the customer.